[Important Notice] Product Inquiry Contact Information

Thank you for your interest in our website and the products listed on Amazon.

For inquiries about our products or technical questions, please use the following contact point.

1. How to contact us and our requests

We apologize for the inconvenience, but in order to ensure that we can respond to our customers promptly and reliably, we are currently suspending the acceptance of new inquiries by phone and email.

For product-related questions or post-purchase support, please use the chat on our website below.

Inquiry Desk Features and response time

[Recommended] Website chat This is the fastest and most reliable way to get a response. Our staff will respond in real time.

Available hours Monday to Friday 9:00~16:00

2. Request to customers: Regarding email reception settings from our company

We are now accepting inquiries solely via chat, but we may continue to send important notices about your order or notifications regarding refunds, etc. via email ( onkodo@nifty.com ).

Therefore, we would like to ask you to please add the address onkodo@nifty.com to your allowed email list (spam filter) so that you can receive important emails from us.

3. Request regarding inquiries to manufacturers and wholesalers

We strictly prohibit any direct inquiries regarding the cable assemblies (processed products) that we handle from the manufacturers of the wires themselves or from wholesalers.

These companies are not aware of the specifications and details of our assembly products, nor of our after-sales support. Direct inquiries from customers would disrupt their normal business operations and cause considerable inconvenience.

Our company, Onkodo, is responsible for all product planning, manufacturing, sales, and support. We ask for your understanding and cooperation in making inquiries by using the contact point listed in 1 above.

Onkodo Co., Ltd.