FAQ

Frequently Asked Questions
About orders

Q. Can I confirm or change my order?
A. You can confirm or change your order from My Page. If the shipment preparation is complete, you cannot change it, so please check as soon as possible.

Q. Can I order multiple items at once?
A. Yes, you can add items to your cart and order them all at once.

Q. Can I make a special order?
A. Yes, please fill in the desired cable, plug, and number of meters in the inquiry form and submit it.

Q. Can I issue a receipt?
A. Yes, please fill in the "Notes" field on the cart page and make a purchase.

▼Payment
Q. What payment methods are available?
A. Currently, credit card, PayPal, bank transfer, and Amazon Pay are available.

Q. Can I pay in installments or revolving payments with my credit card?
A. It depends on the credit card company you use. Please contact your card company.

▼Shipping
Q. Can I specify the delivery date and time?
A. You cannot specify the delivery date and time.

Q. How much is the shipping fee?
A. Please check our shipping policy

■Category 1:
United States (by zip code): Colorado/Idaho/Utah/Arizona/Nevada/California/Oregon/Washington
5,500 yen

■Category 2:
Canada/Mexico/Puerto Rico/St. Croix/St. John/St. Thomas/US Virgin Islands/United States (other)
5,500 yen

■Category 3:
China (except South)
4,300 yen

For other areas, please contact us.

Q. Can I check the delivery status?
A. You can check the delivery status using the delivery company and tracking number listed in the shipping completion email.

Q. Can I ship overseas?
A. Yes, we can ship worldwide. Currently, only Japan, the United States, and China can be specified on the payment screen.

If you are in another area, please contact us.

▼Returns and exchanges

Q. What should I do if the product is defective?
A. Please contact us within 7 days of receiving the product. We will exchange or refund the product.

Q. Can I return the product if it is different from what I expected?
A. Only unopened and unused products can be returned within 7 days of receiving the product. If you return the product for your own reasons, you will be responsible for the return shipping fee. However, returns are not possible under the following conditions.

・Items that have been opened once
・Items that have been soiled or damaged by the customer