In order to offer outlet products at more affordable prices than usual, we have established the following policy regarding returns and exchanges.
Our outlet products are sold at special prices due to reasons such as exterior damage or old models.
Therefore, as a general rule, we cannot accept returns or exchanges due to customer convenience.
We ask for your understanding and cooperation.
However, the following cases are eligible for return or exchange:
- Initial defects in the product itself (cannot connect, no sound, etc.)
Damage that occurred during shipping
If there is a problem, we will replace or repair it just like a new product.
To ensure that our customers can make a purchase with confidence, please be sure to check the following information listed on the product page.
・Reason for outlet: Why is it being offered at a special price?
- Product condition: Actual product photos and detailed description of the condition
Warranty details: Whether or not there is a warranty attached to this product and its period
If you have any questions, please feel free to contact us before purchasing.